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St Vincent’s aims to provide all patients, families, and staff members with an exceptional experience. This is more than receiving excellent clinical care. It is also about how that care is delivered.
One of the best ways that we can learn about the experience of our patients and families is by listening. St Vincent’s is focussed on the “human experience”, which involves the experience of all people who are influenced by our healthcare services – including patients and their families, and our staff members.