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St Vincent’s Health Network is committed to providing a high standard of care and meeting the needs of our patients. We appreciate you taking the time to let us know how we are doing and where we can make improvements.
Feedback is important to us as it helps us improve our care and services to the community and we welcome all feedback from patients and guests, both positive and negative.
Our three step issue resolution process will escalate your concerns until they are resolved.
If you have any concerns:
Step 1. Talk to your Nurse about any questions/concerns you may have
Step 2. If you are not satisfied with the response, speak with the Nurse Unit Manager and/or Team Leader of the ward
Step 3. If you remain unsatisfied, please ask to speak with the hospital’s Patient Liaison Manager via Phone 8382 2663
If you have attempted to resolve your concerns using this process and you are still unsatisfied, you may make a “formal complaint”
Making a Formal Complaint
To submit a formal complaint, please write to us via our email, feedback form or letter. Please include the following:
- Describe the situation (i.e. what happened)
- Outline your concerns
- Tell us what you would like to happen next
Then send your complaint letter to:
Consumer Feedback Manager
St Vincent’s Hospital
390 Victoria St
Darlinghurst NSW 2010
Click here to complete a feedback form
Send your email to SVHS.email@example.com
Or fill in the feedback box below.
You will be provided with the outcome of our investigation within 35 days where possible. If not we will continue to update you on the process.
Please call our Consumer Feedback Manager for further information via telephone between 9am to 5pm: 02 8382 2663