Feedback

St Vincent’s Health Network is committed to providing a high standard of care and meeting the needs of our patients. We appreciate you taking the time to let us know how we are doing and where we can make improvements.

Feedback is important to us as it helps us improve our care and services to the community and we welcome all feedback from patients and guests.

How to provide feedback:

Verbal feedback

  • Speak with the Nurse Unit Manager on the ward or for outpatients, the Manager of the Service/Department. This is the most effective way to deal with your concerns.
  • Call our Consumer Feedback Manager on 02 8382 2663

Online

Write to us

  • Consumer Feedback Manager
    Executive Office
    St Vincent’s Hospital
    390 Victoria St
    Darlinghurst NSW 2010
  • Complete a printed Feedback Form, available from the Hospital front entrance desk. Or you can download the form here.

Our Commitment

  • All complaints will be acknowledged by telephone or in writing within 5 days.
  • You will be provided with the outcome of our investigation within 35 days where possible.
  • If the complaint is not resolved within 35 days, you will be kept informed and updated.
  • Investigations are managed sensitively and confidentially in line with privacy regulations.

If you are not satisfied with outcome of the complaints process you can write to:

Health Care Complaints Commission
Locked Mail Bag 18
Strawberry Hills NSW 2012

Or call the Health Care Complaints Commission on 02 9219 7444

We are proud of our staff and their commitment to the Mission and Values of our Hospital and we welcome positive feedback from patients and their visitors. Compliments can be forwarded directly to the ward/service or to the Consumer Feedback Manager who will forward on to appropriate staff members.

Mandatory field(s) marked with *