Feedback You are here:HomePatients & VisitorsFeedback Resolving your concerns and providing feedback St Vincent’s Health Network is committed to providing a high standard of care and meeting the needs of our patients. We appreciate you taking the time to let us know how we are doing and where we can make improvements. Feedback is important to us as it helps us improve our care and services to the community and we welcome all feedback from patients and guests, both positive and negative. Our three step issue resolution process will escalate your concerns until they are resolved. If you have any concerns: Step 1. Talk to your Nurse about any questions/concerns you may have Step 2. If you are not satisfied with the response, speak with the Nurse Unit Manager and/or Team Leader of the ward Step 3. If you remain unsatisfied, please ask to speak with the hospital’s Patient Feedback Manager via Phone 8382 2663 If you have attempted to resolve your concerns using this process and you are still unsatisfied, you may make a “formal complaint” Making a Formal Complaint To submit a formal complaint, please write to us via our email, feedback form or letter. Please include the following: - Describe the situation (i.e. what happened) - Outline your concerns - Tell us what you would like to happen next Then send your complaint letter to: Patient Feedback Manager Executive Office St Vincent’s Hospital 390 Victoria St Darlinghurst NSW 2010 Click here to complete a feedback form Send your email to SVHS.feedback@svha.org.au Or fill in the feedback box below. You will be provided with the outcome of our investigation within 35 days where possible. If not we will continue to update you on the process. Please call our Patient Feedback Manager for further information via telephone between 9am to 5pm: 02 8382 2663 Name* - required Phone no.* - required Email* - required Message* - required refreshGet Audio Code Type the code from the image Mandatory field(s) marked with *