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St Vincent’s is committed to exceeding the needs of our patients and we welcome all feedback whether complimentary or constructive.
If you are concerned about your treatment, or the treatment of someone close to you, talk to your treating practitioners or Nurse Unit Manager as soon as possible.
You can also request a Patient Feedback Form by contacting the Patient Liaison Officer on 02 8382 2548 or by collecting one from the Hospital front desk in the main foyer, admissions or from any department manager.
Alternatively, you can email or write to:
Consumer Feedback Manager
St Vincent’s Hospital
390 Victoria St
Darlinghurst NSW 2010
email SVHS.Feedback@svha.org.au for online feedback
The Consumer Feedback Manager will assess feedback and assist frontline managers with investigations and responses to complaints.
What you can expect from us:
If you are not satisfied with outcome of the complaints process you can write to:
Health Care Complaints Commission
Locked Mail Bag 18
Strawberry Hills NSW 2012
Or call the Health Care Complaints Commission on 02 9219 7444
We are proud of our staff and their commitment to the Mission and Values of our Hospital and we welcome positive feedback from patients and their visitors. Compliments can be forwarded directly to the ward/service or to the Consumer Feedback Manager who will forward on to appropriate staff members.