Our Philosophy of Care

At St Vincent’s Hospital Sydney, we believe that working with patients and their families is the key to providing exceptional healthcare. This philosophy is called person-centred care. It means that we involve you in planning and delivering your care, so we can meet your individual needs and preferences.

In providing person-centred care we:

  • recognise that each patient and family is different
  • help you and your family develop healthcare skills and knowledge
  • support you and your family to make decisions about your care
  • respect your choices, values, beliefs and culture.

We hope you will:

  • ask any questions about your care and treatment
  • tell us about any concerns you have
  • get involved in your care, as much as you'd like
  • tell us if you have any special requests for your care and treatment
  • tell us who you want to visit you and when
  • take part in nursing handover and medical rounds
  • tell us what we're doing well and what we could be doing better.
We are the Patient Experience

  

Do you have concerns about a patient?

Raise It is a simple process available in NSW public hospitals and health services to support you to raise concerns if you or your loved one’s condition is getting worse.

You know yourself or your loved one best. If you’re worried you or your loved one’s condition is getting worse, follow the Raise It process:

1. Talk
Start by talking to a nurse, midwife, doctor or health worker about your concerns.

2. Ask
Still concerned? Ask the nurse or midwife in charge for a clinical review.

3. Call
If you are still worried, call NSW Health Raise It on 1800 777 333. A senior health worker will respond.

See links below for information on Raise It in multiple languages: