Your rights and responsibilities

St Vincent’s supports the Australian Charter of Healthcare Rights and NSW Health’s Your Health Rights and Responsibilities

As our patient you have a right to:

Access

  • Healthcare services and treatment that meets your needs 

Safety  

  • Receive safe and high quality health care that meets national standards
  • Be cared for in an environment that is safe and makes you feel safe 

Respect

  • Be treated as an individual, and with dignity and respect 
  • Have your culture, identity, beliefs and choices recognised and respected 

Partnership  

  • Ask questions and be involved in open and honest communication  
  • Make decisions with your healthcare provider, to the extent that you choose and are able to  
  • Include the people that you want in planning and decision-making 

Information 

  • Clear information about your condition, the possible benefits and risks of different tests and treatments, so you can give your informed consent  
  • Receive information about services, waiting times and costs 
  • Be given assistance, when you need it, to help you to understand and use health information 
  • Access your health information 
  • Be told if something has gone wrong during your health care, how it happened, how it may affect you and what is being done to make care safe 

Privacy 

  • Have your personal privacy respected 
  • Have information about you and your health kept secure and confidential 

Give feedback

  • Provide feedback or make a complaint without it affecting the way that you are treated 
  • Have your concerns addressed in a transparent and timely way 
  • Share your experience and participate to improve the quality of care and health services

For more information, please see:

Your Healthcare Rights and Responsibilities – a guide for patients, carers and families:

Australian Charter of Healthcare Rights - resources in easy English, large print, infographic, 19 languages, audio, video, Auslan

NSW Health – Your Health Rights and Responsibilities

NSW Health – Your Health Rights and Responsibilities booklet – English, Arabic, Chinese (Traditional), Italian, Greek, Indonesian, Korean, Tamil, Spanish, Thai, Vietnamese